DBA7206  Quality management

UNIT I  INTRODUCTION TO QUALITY MANAGEMENT  -  Definitions  –  TOM
framework, benefits, awareness and obstacles. Quality  –  vision, mission and policy
statements. Customer Focus  –  customer perception of quality, Translating needs into
requirements, customer retention. Dimensions of product and service quality. Cost of
quality.
UNIT II  PRINCIPLES AND PHILOSOPHIES OF QUALITY MANAGEMENT -  Overview
of the contributions of Deming, Juran Crosby, Masaaki Imai,  Feigenbaum, Ishikawa,
Taguchi techniques –  introduction, loss function,   parameter and tolerance design,
signal to noise ratio. Concepts of Quality circle,   Japanese 5S principles and 8D
methodology.
UNIT III  STATISTICAL PROCESS  CONTROL AND PROCESS CAPABILITY -  Meaning
and significance of statistical process control (SPC) – construction of   control charts
for variables and attributed. Process capability –  meaning, significance and measurement
–  Six sigma concepts of process capability. Reliability concepts –  definitions, reliability
in series and parallel, product life characteristics curve. Total productive maintenance
(TMP)  –  relevance to TQM, Terotechnology. Business process re-engineering (BPR)  –
principles, applications, reengineering process, benefits and limitations.
UNIT IV  TOOLS  AND TECHNIQUES FOR QUALITY MANAGEMENT  -  Quality
functions development (QFD)  –  Benefits, Voice of customer, information organization,
House of quality (HOQ), building a HOQ, QFD process. Failure mode effect analysis
(FMEA)  –  requirements of reliability, failure rate, FMEA stages, design, process and
documentation. Seven old (statistical) tools. Seven new management tools. Bench
marking and POKA YOKE.
UNIT V  QUALITY SYSTEMS ORGANIZING AND IMPLEMENTATION - Introduction to
IS/ISO 9004:2000 – quality management systems – guidelines for   performance
improvements. Quality Audits. TQM culture, Leadership  –  quality council, employee
involvement, motivation, empowerment, recognition and reward.